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Technical Support

Job Description
Nuvera is a well-established communications company with headquarters in New Ulm, MN that provides Digital TV, Internet, Managed Services, computer sales and computer repair services.  Nuvera serves the Minnesota communities of New Ulm, Glencoe, Goodhue, Hutchinson, Litchfield, Prior Lake, Redwood Falls, Sleepy Eye and Springfield as well as Aurelia Iowa.
 
Job Type: Full-time
Shift: Day and Evening
Reporting Office: New Ulm or Hutchinson or Prior Lake
 
Technical Support provides technical assistance for customers remotely, online or over the phone while providing personalized service and exceptional level of expertise for customers by developing in-depth knowledge of the latest communication technology.
 
 The position will include:
  • Provide technical assistance and support for voice, video, broadband customers
  • Support customers software/hardware remotely or over the phone
  • Identify, evaluate and solve end-user problems
  • Monitor of specific focused systems and escalate trends
 
The following skills and experience are preferred:
  • 2-year degree
  • 1-year experience in customer service and/or troubleshooting environment
  • Knowledge of computers and internet technology
 
To apply, please submit your cover letter and resume by July 16, 2019 to hr@nuvera.net
 
Nuvera is an EOE.
Contact Information